Network And Server Support

The Nineties has seen a dramatic increase in use of Server based solutions within the corporate sector. It is now essential for every company to have the ability to absorb information, understand it and present it in a manner that will benefit their business. The sharing of information (e-business) among its department and clients has become critical for any business that wishes to remain efficient and competitive. The growth of the Internet has accelerated this demand over the past few years and we are only at the beginning. This environment requires specific knowledge and more importantly experience..

The Server(s) within a company are the focal point for most communication and information, which means they are crucial to any business. The support for these systems is just as crucial, you cannot afford to be without the server and more importantly the information that it processes. We have an arrangement to support your network traffic and server applications. This arrangement will provide experience and understanding of your Microsoft or Novell environments. The Server and Network support arrangement will provide a company with the peace of mind that in the event of failure or problem a senior systems engineer will respond within guaranteed period of time. This support includes the following;

consultancy on network topology  
advice and assistance for communication applications and server .products  
consultancy on existing or future applications or hardware  
telephone support  
guaranteed response times  
loan machine facility  
all on site technician time  
preventative maintenance checks  
hardware fault diagnosis and fix (replacements invoiced on separate basis)  
server characteristics held on support database  
full reporting providing detailed information on calls logged  
The emphasis of this arrangement is on speed of fix and ensuring the stability of your system. This arrangement will cover all aspects of your Network and Server or it may be revised to assist an on site IT manager or IT department as second line of support.