Well implemented CRM, will increase the efficiency and effectiveness of your business. Our consultants, account managers and customer support teams have experience of working with businesses in a range of industries. We take the time to understand how your business runs, so we are able to advise you on how to get the best from ProspectSoft solutions.
CRM helps your business run more efficiently by streamlining business processes; bringing customer and business information together. You will notice the difference, from lead follow-up to order taking; making better use of employee time.
Integration brings business information together and eliminates time consuming, error prone re-keying of data. ProspectSoft CRM offers unparalleled integration with Access Dimensions, Exchequer, Pegasus Opera and Sage 50 accounting systems, meaning that you can:
Maintain a single source of customer data
Eliminate errors and time consuming rekeying
Extend data to your website and customer facing teams
Directly confirm orders into your accounts system
Improve management reporting, forecasting and information sharing
Track and follow-up with your customers in a robust central database
Integrate your CRM to your accounts system to access key customer information & avoid time consuming rekeying
Create, organise and share key documentation (e.g. eMails, quotes, orders, invoices) throughout your organisation
Provide your sales team with the latest information out on the road
Log, assist and track customer queries to offer informed customer service
Monitor all business activity in one place
Log & progress leads, access customer account information, build quotes & confirm orders into your accounts system
ProspectSoft CRM can integrate to eCommerce, eMarketing and ProspectWOW web analytics.